Terms & Conditions of Travel
Cancellations are subject to fees of at least $500 per person after payment of deposit. If cancellation occurs within 45 days prior to departure date, the fee is at least $500 per person, plus any other penalties (up to 40% of package price for cancellations 44-21 days prior to departure and 60% for cancellations less than 21 days prior to departure), and any applicable supplier charges.
We reserve the right to cancel any reservation if final payment of the entire balance owed is not completed at least 45 days prior to departure.
After receipt of deposit, a handling fee of $50+ per person will be assessed for passenger initiated changes, plus any applicable vendor fees. For changes made after documents are issued, a fee of $100 per person will be charged plus any applicable vendor fees and special delivery fees. Airline change fees and restrictions vary. In some instances changes to the air itinerary are not permitted.
Cancellations must be made by 5:00 pm Eastern Time of the last business day prior to departure or you will be considered a “no show” and forfeit all monies paid. (Saturday, Sunday and legal holidays are not considered to be business days). You must have written confirmation from us that we have received and acknowledged your cancellation request for it to be valid. Failure to check in for your flight at least 2 hours prior to your scheduled departure may result in denial of boarding and no refund will be granted in such an event.
Once a trip has begun, there will be no refunds made for any unused or partially used features or services including accommodations unless provided by the vendors. To the extent available, refunds are subject to a $50 processing fee plus such cancellation fees as assessed by vendors. In order to be considered, refund requests for changes made after departure must be submitted in writing with the appropriate tour documents within 30 days of your scheduled return date.
Except where otherwise noted, prices do not include porterage, customs, gratuities, or meals. Telephone calls or any other items of a personal nature are not included in any travel package.
All requests for specific bedding or locations within a hotel, and any other items of this nature or regarding physical conditions that require special attention, treatment or facility must be advised to us when the reservation is made and will be communicated to the vendors and tour operators. However, requests cannot be confirmed prior to departure and no guarantees are expressed or implied that the request will be honored. Most vendors have a "first come first served" policy regarding special requests.
All travelers must present a valid passport to board a flight to French Polynesia. Your first and last name on your passport must match your international air tickets exactly. You will also be asked to present your passport to clear "Customs" in French Polynesia and upon return from French Polynesia. Your passport must be valid for at least 180 days beyond your return date. U.S. and Canadian citizens only need a valid U.S. or Canadian passport and do not need a VISA to enter French Polynesia. Citizens of all other countries may need a VISA in addition to a valid passport and should consult the nearest French Consulate or French Embassy as early as possible. Travelers who a required to have a VISA to enter French Polynesia should apply as early as possible because it can take several weeks to obtain a VISA. It is solely the passenger’s responsibility to ensure that all needed documents are complete and up to date for valid entry into the country.
TravelEx Travel Protection
As with any large cruise or vacation, we recommend
that clients purchase travel protection. Travel Protection is extremely important for travelers when traveling outside of North America because it can provide coverage for unexpected medical emergencies, natural disasters, strikes, and other circumstances that could impact your international travel plans. We offer a competitive travel protection program through Travelex or you can purchase your own travel insurance directly through a number of different providers.
Hotel accommodations are based on two persons sharing a twin bedded room or bungalow.
Unless otherwise noted, all airport, hotel, or dock transfers are included by car, mini-bus, local conveyance or coach. Baggage handling includes two normal pieces of luggage per person.
Terms and Conditions
The passenger’s payment for a tour and ticket is regarded as agreement to the terms and conditions outlined here.
Tahiti Enterprises, Custom Tahiti Travel and/or its agents and employees shall not be responsible for bodily injury, or property damage, loss, accidents, delays, irregularities or change of itinerary incurred by any person arising out of any willful or negligent act or omission of any air carrier, hotel, ground operator or other person who is to or does render any services or accommodations. We and the local ground operators assume neither responsibility nor liability in connection with the service of any train, vessel, carriage, aircraft, or other conveyance which may be used either wholly or in part in the performance of its duty to the passenger.
We are not liable for expenses incurred due to delays caused by weather or other acts of God, or in the event of strikes, pilferage, monetary crisis, local law, labor problems, social or political unrest, disease, quarantine, war, aircraft delays or mechanical failures. Changes in itinerary, hotels, or services are not likely; however, we, the local ground operators and hotel companies reserve the right to make such changes as may be necessary and without notice and shall not be liable for any expense or inconvenience occasioned by such, or circumstances beyond our control.
We cannot assume any responsibility for flight delays, cancellations and missed connections and are not liable for any resultant expenses or consequences. Such expenses are the responsibility of the client. Airline flights shown on your itinerary are based on confirmations received from the airlines and current flight schedules. Periodically the airlines may implement a schedule change prior to your departure and it may be necessary to make adjustments to your itinerary. If the airline issues a change we will advise you accordingly, and provide any options available to coordinate with your itinerary. As the airline claims no responsibility for domestic flight and itinerary changes, any additional cost incurred as a result of these changes will be the responsibility of the passenger.
Tahiti Enterprises, Custom Tahiti Travel, and the local suppliers reserve the right to decline to accept or retain any person as a member of these tours or otherwise refuse service to anyone at any time and for any reason.
Tahiti Enterprises is a company registered with the State of Iowa and doing business as Custom Tahiti Travel. All services are subject to the laws of the country in which the services are rendered. In the unlikely event that a client has a dispute with Tahiti Enterprises - DBA Custom Tahiti Travel, client agrees that the dispute shall be settled by arbitration through the Better Business Bureau.